GOOD TO KNOW – FAQ
Find answers to common questions here. Feel free to contact us if you still have concerns or questions.
BEFORE DEPARTURE
How do I pay for my trip?
Rate 1 should be paid no later than 7 days after the trip is booked, and is 20% of the total price. The last 80% should be paid no later than 14 days (summer bookings) or 30 days (winter bookings) prior to arrival.
Will I receive a receipt after my payment?
Yes, you will receive a receipt after your payment.
Are lift cards included in the price?
No, lift cards are not included in the price. You can see the prices here..
Do I need to bring a picture to buy a lift card?
No you don’t.
What is kurtax?
Kurtax is a local tax, which is paid to the local municipality. It is mandatory and applies to people over 15 years old.
What should I bring, when staying in one of your apartments?
All properties are with a fully equipped kitchen, but you need to bring stuff such as tea towels, dish brush, dishcloth, soap, toilet paper etc.
Are towels and bed linens included in the price?
Yes, towels and bed linens are included.
Is the final cleaning included in the price?
Yes, the final cleaning is included in the price.
How much snow is there at the location?
You can see the weather forecast and webcams at skiamadé.com.
Are snow chains required in Austria?
Yes.
Rules of cancellation
See general trading conditions here.
Is it allowed to bring animals?
We currently do not allow animals in our accommodations.
Bringing your baby or toddler
If your are bringing a baby or a toddler, we can make sure that a baby cot and a baby chair are ready upon arrival. Prices are €10 per unit.
During your stay
How do I get the keys to the apartment?
Information about keys will be sent before arrival. We have key boxes at our houses.
Do I pay a deposit?
Depending on your main location and apartment we can reserve a deposit on your credit card, but not charge you for it.
Wagrain:
Apartments € 400,00 and chalets € 800,00
Alpendorf – mandatory deposit for all rooms and apartments :
Apartments € 300,00, hotel rooms € 200,00
Gastein:
Apartments € 400,00 and chalets € 800,00
Do you have an apartment check before check out?
Only if you have paid the deposit on your arrival day.
When can I check in?
From 4 pm.
When do I need to check out?
You must check out no later than 9.30 am.
The key cards must be left in the key box or on the kitchen table in the apartment.
Smoking
It is not allowed to smoke in our apartments.
after your stay
What do I do, if I forgot something?
You can contact us at info@alpentravel.com
What do I do, if I have a complaint?
Send us an email at: info@alpentravel.com and explain to us, what this is about, and then we will make sure to get back to you as fast as possible.
