Good to know - FAQ

Find answers to your questions

Before departure

How do I pay for my trip?

Rate 1 should be paid no later than 14 days after the trip is booked, and is 30 % of the total price. The last 70% should be paid no later than 42 days prior to arrival.

Will I receive a receipt after my payment?

You will receive a receipt after your payment

Are lift cards included in the price?

No, lift cards are not included in the price. You can see the prices here

Do I need to bring a picture to the lift card?

No

What is kurtax?

Kurtax is a local tax, which is paid to the local municipality

What should I bring, when staying in one of your apartments?

All properties are with a fully equipped kitchen, but you need to bring stuff such as tea towels, dish brush, dishcloth, soap, toilet paper etc.

Are towels and linen included in the price?

No, towels and linens are not included. It is optional if you want to bring it yourself or rent it for 10 € per person.

Is the finale cleaning included in the price?

No the finale cleaning, is not included in the price.

How much snow is there at the location?

You can see the weather forecast here at alpentravel.com

Are snow chains required in Austria?

Yes

Rules of cancellation

See general trading conditions

Is it allowed to bring animals?

Contact us to hear the rules about this at the individual accommodation.

Bringing your baby or toddler

If your are bringing a baby or a toddler, we can make sure that a baby cot and a baby chair are ready upon arrival. Prices are 20 € per unit.

 

During

How do I get the keys to the apartment?

Information about keys will be send along with your receipt

When can I check in?

From 4.pm

When do I need to check out?

You must check out no later than 10.00 am

Smoking

It is not allowed to smoke in our apartments

 

After

What do I do, if I forgot something?

You can contact us at info@alpentravel.com

What do I do, if I have a complaint?

Send us an email at: info@alpentravel.com and explain to us, what this is about, and then we will make sure to get back to you as fast as possible.

Own accommodations makes us competitive at price & service